Cornelius Jones

Content Designer 2

Resume

About Me


Hi, I’m Cornelius. I’m a Content Designer and Technical Writer specializing in clear, user-centered documentation for complex products. My background spans technical writing, copy editing, content systems, and front-end fundamentals.

I’m results-oriented and collaborative, with a strong interest in aligning content with design systems, and working cross-functionally to deliver accurate, accessible technical content.

Experience


Intuit logo

Intuit

Content Designer 2 —

  • Designed and maintained end-user and internal documentation aligned to Intuit’s design system.
  • Applied AI tools to accelerate drafting, audits, and iteration.
  • Structured content using approved taxonomy and metadata.
  • Translated technical research into accessible content.
  • Partnered cross-functionally with product, design, and engineering.
  • Edited peer content for voice, accessibility, and consistency.
AI-Assisted Content Creation Confluence & Jira Stakeholder Alignment Content Planning
Mailchimp logo

Intuit Mailchimp

Technical Writer —

  • Produced and edited technical and support documentation.
  • Proofread and refined content for clarity and accuracy.
  • Organized research to complete writing tasks efficiently.
  • Learned and applied new skills to improve productivity.
  • Consistently exceeded performance goals.
SaaS Documentation End-User Documentation Cross-Functional Collaboration Confluence & Jira
Mailchimp logo

Mailchimp

Senior Service & Support Specialist —

  • Resolved complex account and technical issues via chat and email.
  • Met or exceeded department performance metrics.
  • Conducted diagnostics and troubleshooting with users.
  • Maintained platform expertise through ongoing training.
  • Led special projects for support leadership.
Zendesk JIRA Confluence Troubleshooting Customer Support

Projects


Hurricane Michael Project

How to Homebrew

Personal Blog Project

Education / Training


Udacity

Business Analytics Nanodegree program - -

View Certificate

Udacity

Frontend Web Development Fundamentals - -

View Certificate

Coursera

Prompt Engineering for ChatGPT - -

View Certificate

Clayton State University

Customer Support Technician Certificate - -

The Art Institute of Atlanta

Multimedia & Web Design - -

Contact