Cornelius Jones

Technical Writer

Resume

About Me


Hi, my name is Cornelius. My work experience and education make me qualified in areas of technical writing, copy editing, content creation, and web design. I pride myself on being results oriented; whether it's developing processes for documentation, or writing technical guides as part of a cross-functional team.

Experience


Intuit logo

Intuit Mailchimp

Technical Writer - -

Follow company policies and editorial guidelines to craft thorough, well-written content.

  • Proofread copy written by colleagues to correct spelling, punctuation and grammar.
  • Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
  • Organized material to research and complete writing tasks.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Exceeded goals through effective task prioritization and great work ethic.
JIRA Confluence HTML & CSS Cross-functional Collaborating Content Planning
Mailchimp logo

Mailchimp

Senior Service and Support Specialist - -

Assisted users by fixing account issues, and when necessary, passed issues to appropriate departments internally for correction.

  • Met or exceeded department metrics on a consistent basis.
  • Conduct diagnostics with users via chat to investigate and resolve problems.
  • Review and assist users that have submitted email tickets regarding their account.
  • Maintain understanding of MailChimp practices through continuing education.
  • Participated as a lead in special projects assigned by Support leadership.
Zendesk JIRA Confluence Troubleshooting Customer Service

Projects


Hurricane Michael Project

How to Homebrew

Personal Blog Project

Education / Training


Udacity

Frontend Web Development Fundamentals - -

View Certificate

Clayton State University

Customer Support Technician Certificate - -

The Art Institute of Atlanta

Multimedia & Web Design - -

Contact