Cornelius Jones

Technical Writer, Front-end Developer


About Me

Hi, my name is Cornelius. As a former customer support agent, I've learned the importance of addressing a target audience. My work experience and education make me qualified in areas of Technical Writing, Copy Editing, and Content Creation. I pride myself on being results oriented; whether it's developing processes for creating documentation, or writing technical guides as a part of cross-functional teams.


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Intuit Mailchimp

Junior Technical Writer - -

Follow company policies and editorial guidelines to craft thorough, well-written content.

  • Proofread copy written by colleagues to correct spelling, punctuation and grammar.
  • Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
  • Organized material to research and complete writing tasks.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Exceeded goals through effective task prioritization and great work ethic.
JIRA Confluence HTML & CSS Cross-functional Collaborator Content Planning
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Senior Service and Support Specialist - -

Assisted users by fixing account issues, and when necessary, passed issues to appropriate departments internally for correction.

  • Met or exceeded department metrics on a consistent basis.
  • Conduct diagnostics with users via chat to investigate and resolve problems.
  • Review and assist users that have submitted email tickets regarding their account.
  • Maintain understanding of MailChimp practices through continuing education.
  • Participated as a lead in special projects assigned by Support leadership.
Zendesk JIRA Confluence Troubleshooting Customer Service


Hurricane Michael Project

How to Homebrew

Udacity Personal Blog Project

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Education / Training

The Art Institute of Atlanta

Multimedia & Web Design - -

Clayton State University

Customer Support Technician Certificate - -