About Me

Hi, I’m Cornelius. I’m a Content Designer and Technical Writer specializing in clear, user-centered documentation for complex products. My background spans technical writing, copy editing, content systems, and front-end fundamentals.

I’m results-oriented and collaborative, with a strong interest in aligning content with design systems, and working cross-functionally to deliver accurate, accessible technical content.

Experience

Intuit

Content Designer 2 - August 2025 - Present

Designed and maintained end‑user and internal documentation aligned to Intuit’s design system, content standards, and component patterns.
Applied AI tools (LLMs, prompt frameworks) to accelerate drafting, content audits, summarization, and iteration—improving turnaround time while maintaining editorial quality.
Structured content using approved taxonomy, metadata, and naming conventions to improve findability, reuse, and long‑term governance.
Translated technical research and product requirements into concise, accessible content for diverse audiences.
Partnered cross‑functionally with product, design, engineering, and support to ideate content solutions and validate clarity.
Edited and reviewed peer content for voice, style, accessibility, and consistency with department guidelines.

AI-Assisted Content Creation Confluence & Jira Stakeholder Alignment Content Planning

Intuit

Content Designer 2 - August 2025 - Present

Designed and maintained end‑user and internal documentation aligned to Intuit’s design system, content standards, and component patterns.
Applied AI tools (LLMs, prompt frameworks) to accelerate drafting, content audits, summarization, and iteration—improving turnaround time while maintaining editorial quality.
Structured content using approved taxonomy, metadata, and naming conventions to improve findability, reuse, and long‑term governance.
Translated technical research and product requirements into concise, accessible content for diverse audiences.
Partnered cross‑functionally with product, design, engineering, and support to ideate content solutions and validate clarity.
Edited and reviewed peer content for voice, style, accessibility, and consistency with department guidelines.

AI-Assisted Content Creation Confluence & Jira Stakeholder Alignment Content Planning

Intuit Mailchimp

Technical Writer - December 2021 - August 2025

Assisted users by fixing account issues, and when necessary, passed issues to appropriate departments internally for correction.

Proofread copy written by colleagues to correct spelling, punctuation and grammar.
Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
Organized material to research and complete writing tasks.
Learned new skills and applied to daily tasks to improve efficiency and productivity.
Exceeded goals through effective task prioritization and great work ethic.

SaaS Documentation End-User Documentation Cross-Functional Collaboration Confluence & Jira

Mailchimp

Senior Service and Support Specialist - November 2016 - December 2021

Assisted users by fixing account issues, and when necessary, passed issues to appropriate departments internally for correction.

Met or exceeded department metrics on a consistent basis.
Conduct diagnostics with users via chat to investigate and resolve problems.
Review and assist users that have submitted email tickets regarding their account.
Maintain understanding of MailChimp practices through continuing education.
Participated as a lead in special projects assigned by Support leadership.

Zendesk JIRA Confluence Troubleshooting Customer Service